It’s Easy And Confidential

All appointments can be scheduled by calling our Access Center from Monday to Friday, between 8:30 a.m. and 5:00 p.m.

Ready To Get Started?

If you are seeking services at CAREY for the first time, we want to make the process simple. Our outpatient offices are open Monday through Friday from 8:30 a.m. to 5:00 p.m. Friendly professionals will walk you through the initial steps of obtaining services.

Your First Visit

Your first visit to Carey Counseling Center, Inc. will take about two hours. During this time, an intake will be completed to gather information and assess your needs to start services. It is important to us to understand what brings you to CAREY and how we can help you accomplish your mental health goals.

Please bring the following items to your first visit:

  • Valid Photo ID
  • Insurance card

  • If you do not have insurance, please see our payment options below

If seeking services for a minor (ages 4-17), you will need to bring the following:

  • Birth Certificate

  • Custody/guardianship paperwork (if applicable)

  • Valid Photo ID

  • Minor’s insurance card

Informed consent

Carey Counseling Center, Inc. provides counseling, medication management, and case management. All services are voluntary. You have the right to accept or refuse any services at CAREY. The risks and benefits of treatment will be explained at your intake.


Conversations with your service providers will be confidential. However, information may be appropriately shared when the following conditions exist:

  • 1

    If you present an imminent threat of harm to yourself or others.

  • 2

    When there is an indication of abuse of a child, dependent adult or elderly adult.

  • 3

    If information is required by a court subpoena or court order.

Frequently Asked Questions

We recommend you to call 800-611-7757 to schedule an appointment. If you walk in, we will do our best to see you the same day. You will be connected with a friendly professional who will explain to you the first steps of getting started with CAREY.

On average, your first appointment will last about 2 hours. You complete paperwork, meet with a masters-level therapist, and discuss your needs and goals with CAREY. The therapist will explain the services we offer and help decide which services best serve you. Please feel free to read our Client Orientation Handbook for more information.

In order to change or cancel a scheduled appointment, please call 800-611-7757 at least one hour ahead of time.

Billing Questions

Questions about your bill? Call our Finance Department.

Payment Options

We recommend calling before you come in for your first appointment to get all insurance verified. If you have any questions regarding your insurance, call our Access Center during business hours.


Payments are due at the time of service. We accept cash, checks, money orders, debit and credit cards. CAREY accepts most insurances, including Medicaid, Medicare, Children’s Health Insurance Program (CHIP), TNCare, and some Private Insurances

Sliding Fee Scale

CAREY offers a sliding fee scale to help cover the cost of your bill. Our sliding fee scale is based on the number of individuals in the house and the total household income. When you call to set up your first appointment, professionals in our Access Center will explain more about this fee scale and will assess a fee based on your individual circumstances.

Please call our Access Center or office locations to learn more about the sliding fee scale.

Behavioral Health Safety Net

If you have been denied TNCare and do not have insurance, you may be eligible to apply for Behavioral Health Safety Net. Behavioral Health Safety Net is a grant through the State of Tennessee Department of Mental Health that will cover your services at CAREY.

In order to apply for Behavioral Health Safety Net, please bring the following items to your first visit:

  • Birth certificate OR social security card

  • Photo ID

  • Valid piece of mail with name and address (bill, etc.)

  • Proof of income (check stub, bank statement, letter of support if you have no income)

To learn about BHSN for Children, please click here.

Good Faith Estimate

Health care providers and health care facilities are required to provide a Good Faith Estimate of expected charges for items and services. The Good Faith Estimate will show the costs of items and services that are reasonably expected for your health care needs. The estimate is based on information known at the time the estimate is created, but does not include any unknown or unexpected costs that may arise during treatment. If complications occur, federal law allows you to dispute (appeal) the bill. Good Faith Estimates are available upon request, or at the time of scheduling health care items and services. For more information, see Section 2799B-6 of the Public Health Service Act.